Case Study: Optimal Health Physicians achieves richer longitudinal patient data and closer patient relationships with WRS Health

Optimal Health Physicians - Customer Case Study

Optimal Health Physicians is a Rockville, MD integrative internal medicine practice (two M.D.s and a D.O.) that needed its first EMR not for billing but to capture longitudinal, patient‑specific data and deepen patient relationships. The practice—treating many complex, chronic cases such as Lyme disease—wanted a web‑based system that would replace paper charts, support patient questionnaires between visits, and allow full export of data for analysis and research.

They implemented Waiting Room Solutions, using its patient portal, customizable templates, tablet/speech entry, e‑prescribing and lab connectivity, and full data export. The result was richer, more detailed patient information, easier remote access and workflow, improved ability to identify treatment patterns and pathogens, and the capacity to share templates and pooled data with other physicians to advance care and research.

Optimal Health Physicians

John Davidson

Director of Operations and Business Development