Case Study: Northwest Naturopathy & Acupuncture achieves streamlined, customizable EMR workflows and fewer no-shows with WRS Health

Northwest Naturopathy & Acupuncture - Customer Case Study

Northwest Naturopathy & Acupuncture, led by Dr. Melissa Minoff in Seattle, needed an intuitive, web-based EMR and practice management system tailored to naturopathic and acupuncture workflows. With a small, part-time staff and a high-value focus on whole-patient care, the practice required customizable templates, easy documentation, reliable e-prescribing and secure communication tools to maintain efficiency and reduce administrative burden.

Waiting Room Solutions (WRS) delivered a customizable, web-based EMR with specialty templates for acupuncture and review-of-systems, e-prescribing, a fax queue, patient reminders and strong training/support. The result was faster, more accurate visits, improved documentation, easier after-hours prescribing, fewer no-shows and a smoother workflow—outcomes Dr. Minoff cites as key reasons she recommends WRS.