Case Study: Healthcare One Urgent Care achieves reliable e-prescribing, faster billing, and smoother patient flow with WRS Health

Healthcare One Urgent Care - Customer Case Study

Healthcare One Urgent Care and Family Practice in El Reno, Oklahoma was struggling with its previous EHR vendor (HealthFusion): slow, unreliable customer support, failed e-prescribing that left pharmacies not receiving scripts, duplicate data entry across front desk, nursing and provider screens, and manual billing and appointment workflows that wasted staff time and hurt patient convenience.

They switched to Waiting Room Solutions (WRS), adopting its all‑in‑one EMR and billing module. WRS provided fast, specialist support and reliable e‑prescribing, automatic billing queues, built‑in pharmacy fax numbers, simple referral/fax workflows, and automated appointment reminders/online booking. The result was smoother, faster clinical workflow, fewer no‑shows, improved patient satisfaction, and more predictable revenue collection — all at an affordable, bundled price.

Healthcare One Urgent Care

Lisa Poarch

Front Desk Manager