Case Study: Florida Internal Medicine achieves higher collections and fewer denials with WRS Health

Florida Internal Medicine - Customer Case Study

Dr. Chester Miltenberger is a solo internal medicine physician in Lake Mary, Florida, who sees roughly 180 patients a week and employs six support staff. His practice struggled with unresponsive internal and external billers, high claim denial rates, and growing accounts receivable that consumed provider and staff time and eroded revenue.

WRS Health implemented an internal-medicine–specific EMR/PM and integrated revenue cycle management with a managed rules engine and monthly financial reviews. The result: substantially fewer denials, normalized A/R, streamlined workflows and lower overhead, improved financial visibility, and a dramatic increase in collections (reported as a fivefold revenue increase) along with new revenue opportunities.

Florida Internal Medicine

Chester Miltenberger