Case Study: Florida Family Practice achieves 7-day claims turnaround and major billing efficiency with WRS Health

Florida Family Practice - Customer Case Study

Dr. Gregory W. Nestor’s primary care practice in St. Petersburg, FL, struggled with an outside billing company that was collecting less than half of submitted claims. Practice manager Chantel Jackson researched EMR options to bring billing in-house and improve accuracy, dictation workflow, appointment scheduling and patient communication.

They chose Waiting Room Solutions (WRS), a cloud EMR with integrated billing scrubbing, Dragon dictation support, a patient portal, messaging and e-prescribing. WRS prevented claim errors before clearinghouse submission, enabled online forms and appointment requests, and provided remote access; the practice now sees claims paid within about seven days, far fewer billing mistakes, a 2–3 hour daily time savings, and quick vendor responsiveness and easy staff training.

Florida Family Practice

Gregory W. Nestor

M.D. Specializes in Primary Care