Case Study: Family Healthcare & Minor achieves seamless multi-site EMR access and improved revenue management with WRS Health

Family Healthcare & Minor - Customer Case Study

Family Health Care & Minor Emergency Clinic in Oklahoma, led by ARNP Toni Pratt-Reid, is a five‑provider practice seeing about 30 patients per provider per day and planning to grow. After three failed EMR/PM implementations—one too limited, one too costly and labor‑intensive, and one that “fell apart”—the clinic went seven months without an electronic system and needed a reliable, scalable solution that fit their workflow and budget.

They implemented WRS Health’s end‑to‑end family practice EMR and practice management system, including a patient portal, fax queue and solid training/webinar support. The result: expansion from two to three locations with instant chart access (no more paper transfers), improved coding and revenue management, audit scores of 97–98%, faster issue resolution, higher staff satisfaction, and successful onboarding of new providers.

Family Healthcare & Minor

Toni Pratt-Reid

ARNP