Case Study: Family Health Care & Minor Emergency Clinic achieves scalable multi-site EMR access and improved revenue & compliance with WRS Health

Family Health Care & Minor Emergency Clinic - Customer Case Study

Family Health Care & Minor Emergency Clinic in Oklahoma, led by Toni Pratt-Reid, ARNP, is a five-provider practice with each clinician seeing about 30 patients a day. After three unsuccessful EMR attempts—one that lacked needed features, one that was too expensive and labor-intensive, and one that “fell apart”—the clinic went seven months without an electronic system while planning to expand.

The practice implemented Waiting Room Solutions (WRS Health) in November 2009 as a permanent end-to-end EMR and practice management solution, gaining multi-location access, a patient portal, integrated faxing, up-to-date coding for revenue management, and strong training support. The system supported expansion from two to three locations, improved staff efficiency and satisfaction, delivered audit scores of 97–98%, and provided rapid customer support (under 30 minutes).

Family Health Care & Minor Emergency Clinic

Toni Pratt-Reid

Family Health Care & Minor Emergency Clinic