Case Study: East Alabama Ear, Nose & Throat, P.C. achieves streamlined operations and reduced costs with WRS Health

ENT Practice Breathes Easier With High Tech EMR

East Alabama Otolaryngology (East Alabama ENT), a high-volume ENT practice serving a largely rural Auburn/Opelika area, needed to replace an aging UNIX-based system. The physicians sought a web-based, all‑in‑one EMR that supported multiple data-entry methods (typing, dictation, shorthand), was certified for Meaningful Use, and would maintain or improve their strong revenue-cycle performance while reducing administrative overhead.

They implemented Waiting Room Solutions (WRS), a cloud EMR with integrated e-prescribing (SureScripts), Gateway clearinghouse billing, HCFA 1500 claim handling, scheduling, and a patient portal for online intake and reminders. The result was near‑real‑time billing (surgery charges submitted before leaving the OR), big savings on paper/postage and staff time, improved patient engagement, and stronger finances—accounts receivable fell to about three weeks and collections remain in the high‑90s—while positioning the practice for incentive programs.

East Alabama Ear, Nose & Throat, P.C.

William Blythe

East Alabama Ear, Nose & Throat, P.C.