Case Study: Dr. Janice L. Birney, MD achieves a paperless workflow and 5-minute new-patient check-ins with WRS Health

Dr. Janice Birney - Customer Case Study

Janice L. Birney, MD, P.C. is a Littleton, Colorado otolaryngology and facial surgery practice that struggled with slow, paper‑based workflows and an unsatisfactory legacy EMR. Staff and IT lead Corey Sexton faced long patient check‑in times, incompatible hardware and scanning systems, fragmented scheduling, manual faxing and inefficient e‑prescribing — all of which hindered daily operations and forced the doctor to carry paper charts home.

The practice implemented WRS Health’s web‑based ENT EMR (going live after a three‑week rollout) with a single account rep, digital pen check‑in, patient portal, integrated scheduler, e‑faxing, insurance card OCR and tailored “mini” templates. The result: check‑in time dropped from about 15–20 minutes to roughly five for new patients, prescriptions and test results are sent electronically, scheduling and documentation are streamlined, staff and patients report higher satisfaction, and clinicians can securely access records remotely.

Dr. Janice Birney

Corey Sexton

IT Manager