Case Study: Coastal Ear, Nose and Throat achieves dramatic productivity gains and avoids bankruptcy with WRS Health

Bankruptcy and Back Tale of a Successful EMR Implementation

Coastal ENT, a solo otolaryngology practice led by Dr. David Oliver in Savannah, GA, launched after Dr. Oliver faced near-bankruptcy following 15 years in a multi‑physician practice. The practice had migrated to a poorly performing, costly EMR (NextGen) that crushed productivity, required heavy infrastructure and licensing fees, and contributed to serious financial strain — prompting Dr. Oliver to start fresh with a new, focused solution.

Dr. Oliver adopted Waiting Room Solutions, a cloud EMR built by an otolaryngologist, and saw immediate benefits: a flexible, specialty‑specific system that required no servers, integrated with clearinghouses, supports e‑prescribing and medical scribes, and is easy to customize. The practice’s throughput and billing improved dramatically (from about 12 patients a day previously to dozens daily — e.g., 19 in three morning hours and up to 25–30 later), patient interactions increased, support was responsive, and the system helped stabilize the practice’s finances.

Coastal Ear, Nose and Throat

David Oliver

Medicinae Doctor