Case Study: Arcand Family Practice achieves paperless operations, faster billing and secure e-prescribing with WRS Health

Arcand Family Practice - Customer Case Study

Arcand Family Practice, a busy family medicine clinic in Melbourne, Florida led by Dr. Josee Arcand, faced challenges after relocating from Canada: limited diagnostic access under the previous system, a poor software rollout that left them on paper for months, inefficient billing and claims submission, and the risk of losing Medicare reimbursements. They needed a complete, easy-to-use EMR to improve prescribing, track patient accounts, and streamline office workflows.

The practice switched to WRS EMR, adopting e-prescribing, electronic claims through a new clearinghouse, a patient portal for account tracking, and internal messaging. The result was dramatically improved billing and claims processing, 95% of prescriptions sent electronically, easier audit retrieval (they scored 94% on a Medicare audit), better patient-account management, remote access to records, and a more efficient, satisfied clinical team.

Arcand Family Practice

Chris Arcand

Practice Manager