Case Study: ENT Specialty Care achieves streamlined, legible documentation and effortless EHR adoption with WRS Health

ENT Specialty Care - Customer Case Study

WRS Health’s Waiting Room Solutions worked with Dr. Gerald West of ENT Specialty Care in Goshen, NY to replace a paper-based charting system that produced illegible notes, fragmented histories, and a painful learning curve for a non–computer native physician. Before the change Dr. West relied on handwriting and abbreviations that were hard to read and time-consuming to manage.

WRS’s otolaryngology EHR delivered a doctor-oriented, user-friendly interface with checkboxes, easy coding screens and customizable notes that mirror a physician’s workflow. The practice gained clearer, more complete patient histories, faster data entry and corrections, and higher staff and physician satisfaction—Dr. West quickly learned the system, now updates codes himself, and reports enjoying the charting process.

ENT Specialty Care

Gerald West

ENT Specialty Care