Case Study: TrueDoor achieves 95% faster work order processing with Wrk

TrueDoor cuts work order processing time by over 95% with Wrk

TrueDoor PM, a property management company, faced a significant challenge with its slow and manual work order processing. Their maintenance team was spending hours on repetitive administrative tasks, which resulted in tenant requests taking between two to five days to address. They came to Wrk seeking a solution to reduce this manual effort and speed up their response times.

Wrk implemented an automated, end-to-end workflow that combined web RPA, OCR, and AI LLM capabilities. This solution processed tenant emails, extracted data from AppFolio, assigned vendors, and updated all parties automatically. As a result, Wrk reduced work order processing time from 2-5 days to just 30 minutes, a reduction of over 95%, freeing TrueDoor's team to focus on higher-value strategic tasks.

TrueDoor