Case Study: Syneos Health achieves a workplace of the future with Wrike

Syneos Health Builds a Workplace of the Future with Wrike

Syneos Health is a global, end-to-end biopharmaceutical solutions organization with 28,000 employees across 110 countries that manages thousands of complex projects for clinical and commercial teams. Their operations were strained by disconnected systems—email, Excel, in‑house tools and manual processes—which made it hard to get real‑time visibility into pipelines, clarify incoming work, and plan resources effectively.

After surveying operations and project managers, Syneos Health adopted Wrike for its dashboards, customizable request forms, automated reporting and scalable blueprints. The platform centralized project mapping, automated status updates and intake, and eliminated manual spreadsheet work—cutting project preparation from about 30 minutes to five and enabling more efficient delivery. Today the organization runs hundreds of tasks daily through Wrike (over 215,000 tasks executed and 15,000+ projects managed), with enterprise‑wide visibility and thousands of active users.

Syneos Health

Sherrie Besecker

Creative Technology Manager