Case Study: MB92 La Ciotat (superyacht service provider) achieves 16-second live chat response and faster issue resolution with Wrike Premium Support

Superyacht Service Provider Loves Wrike Premium Support

MB92 La Ciotat is a global superyacht after‑sales, refit, and repair provider that uses Wrike to manage its service delivery. Because the La Ciotat team works extended hours, they needed reliable, fast, and knowledgeable support to resolve issues, answer questions, and track product requests.

Wrike Premium Support delivered 24/7 phone and live‑chat assistance (average live‑chat response time: 16 seconds), patient and knowledgeable reps who offer practical workflow guidance, and a consistent point of contact for product feedback. The result: quicker issue resolution, more self-sufficient teammates, smoother operations, and support the team prefers over other software vendors.

MB92

Soraya Jung

Process Manager