Case Study: Kelly Services achieves real-time visibility and streamlined workflows with Wrike

Kelly Services optimizes its processes with Wrike

Kelly Services, a U.S.-based human resources and staffing firm with more than 25 years of experience and over 12,000 employees across 13 Mexico branches, faced growing pains as multi‑team operations stretched visibility and coordination thin. Project status was tracked in complex, quickly outdated Excel files, meetings to review progress ran for hours, contract reviews took days, and it was difficult to optimize workflows or collaborate consistently across departments.

By adopting Wrike with deployment support, Kelly Services implemented templates, task tagging, request forms, customized workflows and visual tracking (including Gantt charts) to centralize project histories and clarify roles. The result was real‑time visibility, faster implementations and easier bottleneck detection — status meetings shrank from hours to about 10 minutes, contract and onboarding cycles accelerated, and the platform has since expanded to additional teams.

Kelly Services

Verónica Sánchez

Sr. Implementations Success Partner