Case Study: Granicus consolidates multiple project tools into a single work-management platform and boosts time-tracking compliance with Wrike

Granicus’s Shift to a Single Work Management Platform With Wrike

Granicus is a SaaS provider that helps more than 6,000 government agencies modernize citizen services, websites, digital communications, and records management. After several acquisitions the company was using five to eight different project-management tools, creating silos, lost updates, costly licenses, and poor client visibility; Granicus needed a single source of truth to standardize processes, improve collaboration, and increase time-tracking and reporting accuracy.

Granicus implemented Wrike as a centralized work-management platform, leveraging integrations, blueprints, automated workflows, and external collaborators to streamline operations and client communication. The move eliminated excess tools and reduced email traffic, connected Wrike to Salesforce and NetSuite for real-time status and financial syncing, and made onboarding easier — yielding a 20% increase in time-tracking compliance, ~200 new projects created in Wrike each month, and 1,200 external clients served through the platform.

Granicus

Cassidy Pillow

Senior Manager