Case Study: Geo Spa achieves automated web-request-to-task logging and cuts routine work with Wrike

Geo Spa - Customer Case Study

Geo Spa, a small Italian web service that aggregates tours and travel options from more than 2,000 agencies across two sites (maintained by a 20‑person team and used by ~2,500 people), relied on a simple web form to collect customer requests and bug reports. Manually sorting and entering those submissions into their workflow consumed hours each week and risked missed requests.

By routing form submissions to Wrike’s email integration (wrike@wrike.com) the team now has requests auto‑logged as tasks, auto‑sorted into folders via a subject prefix (::), and created as backlogged or 1‑day tasks with full details in the description. The team monitors the Activity Stream, assigns and prioritizes tasks with drag‑and‑drop, and reports faster responses, fewer lost requests, improved organization and productivity, and growing site usage as a result.

Geo Spa

Riccardo Cattaneo

Geo Spa