Case Study: BigCommerce achieves 50% faster reporting and scalable professional services with Wrike

BigCommerce Streamlines Systems to Scale Services

BigCommerce, an Austin-based publicly traded SaaS eCommerce platform, needed to scale its Professional Services as it pursued larger enterprise customers. The team had been managing projects with email, spreadsheets and disconnected tools, which left them without portfolio visibility, reliable reporting, or the ability to forecast margins across hundreds of projects.

They standardized on Wrike to centralize workflows, support multiple methodologies, and enable custom reporting and integrations (Slack, Salesforce, Jira). Within a year adoption rose 102%, reporting time dropped 50%, escalations fell 28%, and teams gained better forecasting, utilization insight, faster large-enterprise delivery, and improved customer satisfaction.

BigCommerce

Neal McCoy

Senior Director Professional Services