Case Study: a French international banking group achieves consistent privacy processes with Wrangu Privacy Hub and ServiceNow IRM

French International Banking Group - Customer Case Study

A major international banking group faced significant challenges in establishing consistent and transparent data privacy processes across its vast, multi-national operations. With each country and division operating differently, manual spreadsheet-based management made reporting inefficient and hindered alignment between risk and privacy management. The bank partnered with Wrangu to find a unified solution to homogenize its processes and automate its workflows.

Wrangu implemented a holistic solution using its Privacy Hub product alongside the ServiceNow IRM module. The phased rollout included customized features like a dedicated DPO dashboard, which integrated the bank's own questionnaires and decision-making structures. This approach successfully homogenized data protection processes, provided greater transparency for board reporting, and drove the bank toward its target maturity level. Wrangu's solution enabled the consistent and efficient privacy management the organization required.