Case Study: Bitdefender improves customer support and site performance with WPRiders

Bitdefender improves support performance by 60% with WPRiders

Bitdefender, a global leader in cybersecurity solutions, sought to elevate its customer support platform by optimizing both the front-end and back-end of its website. Their goal was to enhance customer satisfaction and reduce support costs. They engaged WPRiders as their technical development partner for this WordPress development project.

WPRiders optimized the existing website and developed a new, user-friendly support center. Their approach included performance optimization, advanced search integration, and dynamic user flow forms. The results included a 60% improvement in Core Web Vitals, a 20% increase in page views, and a 20% reduction in the support team's workload, significantly improving customer satisfaction and optimizing the support budget for Bitdefender.

Bitdefender