Case Study: Zydus Hospitals achieves 8X more appointments with WotNot

Zydus Hospitals books 35K+ appointments with WotNot

Zydus Hospitals, a 550-bed super specialty medical facility in India, faced challenges with its website conversion rates and a high volume of routine inquiries clogging its support lines. They needed a way to provide immediate, personalized support to visitors to increase appointment bookings. To address this, they partnered with vendor WotNot to implement an intelligent chatbot solution.

WotNot developed a multi-lingual chatbot named ZyE that engages visitors, recommends health packages based on symptoms, and assists in booking appointments. This solution handled over 937,000 conversations and directly booked over 35,000 appointments, generating a pipeline of ₹35 million. The chatbot significantly reduced call volume to the support center, lowering operational costs and streamlining the patient intake process for Zydus Hospitals. WotNot and Zydus have since expanded the solution to WhatsApp for e-consultations.

Zydus Hospitals