Case Study: Zydus Hospitals achieves an 8X surge in appointment bookings with WotNot

WotNot Drives 6X Surge in Appointment Bookings for Zydus Hospitals in 2 Years

Zydus Hospitals, a super specialty medical facility in India, faced challenges with its traditional customer support systems, which were unable to handle high volumes of inquiries or provide a personalized website experience. This was limiting online appointment conversions and overwhelming their support staff with routine questions. To address this, they turned to the vendor WotNot to implement an intelligent chatbot solution.

WotNot implemented a multi-lingual chatbot named ZyE that gamified the user experience by recommending health packages and diagnosing symptoms through a conversational flow. This solution handled 937,000 conversations, booked over 35,000 appointments, and generated a pipeline of ₹35 million for Zydus Hospitals. The success of the initial deployment led to a new omnichannel initiative with WotNot to launch an e-consultation service on WhatsApp.

Zydus Hospitals

Himanshu Sharma

Lead International Relations