Case Study: EatEasy achieves scalable 24/7 customer support with WotNot

UAE's fast-growing startup Eat Easy scaled their support to handle 250K queries with WotNot

EatEasy, a fast-growing online food delivery app in Dubai, faced significant customer support challenges due to its rapidly expanding user base. Their small team of agents was overwhelmed by over 1,500 daily queries, forcing customers into long wait times. The main problem was an inefficient setup where agents had to juggle between a non-integrated Zendesk chat tool and their internal order management system, manually fetching customer data for every request. Seeking a scalable solution, CEO Mr. Safarath turned to WotNot for a chatbot to automate support.

WotNot implemented a bilingual (English and Arabic) chatbot integrated directly with EatEasy's internal systems. This solution automated responses to frequently asked questions, handled order tracking, and seamlessly handed off complex queries to human agents. The results were substantial: WotNot’s bot automated over 250,000 queries, saved more than 40,000 agent hours, and achieved a sub-one-second response time, successfully resolving 68% of all customer requests without human intervention.

EatEasy

Safarath S K

Chief Executive Officer