Case Study: Ozone India improves support efficiency with WotNot

Symphony handles 415K chats and saves 10K hours with WotNot

Ozone India, a leading architectural hardware and security brand, faced a challenge in scaling its customer support. Their conventional phone-based system was overwhelmed by high volumes of product inquiries and basic support requests, which burdened their sales team and impacted response times. To address this, they partnered with the vendor WotNot to implement a customer support chatbot.

WotNot designed and deployed a comprehensive chatbot solution that automated responses to common queries, allowed customers to easily browse products, and streamlined the process for connecting to agents. This solution handled 415K chats and generated 8.5K leads, saving Ozone India an estimated 10K hours of manual work over 18 months. The implementation by WotNot significantly improved operational efficiency and customer support responsiveness.

Symphony