Case Study: Symphony generates 50,000 qualified leads with WotNot

Symphony generates $3.2M in pipeline with WotNot

Symphony Limited, a major global manufacturer of evaporative air coolers, faced a significant challenge in scaling its customer support and sales inquiry handling, especially during peak summer months. Their helplines and support channels were inundated with calls, making it difficult to provide quick responses. To address this, they partnered with the vendor WotNot to implement a customer support and lead generation chatbot on their website.

The WotNot chatbot was designed to handle a wide range of queries, from generating sales leads to troubleshooting common issues and creating service tickets. This solution automated mundane processes and provided instant, 24/7 support. The results were substantial; WotNot helped Symphony generate over 50,000 marketing qualified leads, create a $3.2 million sales pipeline, and save more than 7,000 hours of support time, all while significantly improving the customer experience.

Symphony