Case Study: Sonic Inc expands revenue with WotNot’s white-label chatbot solution

Saudi’s Largest CPaaS Company Expands its Dominance With WotNot’s White Label Solution

The customer, Sonic Inc, a leading CPaaS provider in Saudi Arabia, faced a competitive market and sought a unique differentiator to expand its dominance beyond its core offerings of SMS and voice APIs. Their challenge was to quickly add a new, innovative feature to their product suite to drive revenue and meet the growing demand for chatbots that was appearing in client RFPs. They partnered with the vendor, WotNot, to implement a white-label chatbot solution.

WotNot provided a comprehensive white-label solution that was deeply integrated into Sonic's existing platform, including a full rebrand, SSO integration, and installation on Sonic's private servers for security. WotNot also conducted extensive on-site training. The results were significant, with Sonic attributing millions of dollars in new revenue primarily to the chatbot feature. The solution allowed them to secure large enterprise projects and respond agilely to new customer feature requests with dedicated support from WotNot.

Seashell

Mohammad Karim

Digital Demand Lead