Case Study: Kolkata Metro achieves safer, faster ticketing with WotNot

Kolkata Metro saves $3.2M and generates 11.25M tickets with WotNot

Kolkata Metro, a major transportation provider in India, faced a significant challenge in preventing the spread of Covid-19 at its stations, where long queues for tickets created a high risk of virus transmission among its 700,000+ daily passengers. To make the daily commute safer, Kolkata Metro partnered with vendor WotNot through Ideation Technologies to find a contact-less solution for ticket purchasing.

WotNot implemented an automated chatbot solution that allowed travelers to generate their tickets from their smartphones, eliminating the need to wait in line. The solution was engineered to handle massive peak traffic of 3,000 requests per minute. This resulted in the generation of over 11.25 million tickets, saved $3.2 million in costs, and greatly improved customer satisfaction ratings by 90%, all while helping to control the spread of the virus.

Kolkata Metro