Case Study: Ozone India generates 8.5K leads and saves 10K hours with WotNot

India’s largest architectural hardware company saved 9,300+ man-hours of support with WotNot

Ozone, a major Indian architectural hardware and security manufacturer, faced significant challenges in scaling its customer support and lead generation. Their reliance on phone calls for product inquiries, technical support, and bulk orders overwhelmed sales representatives with repetitive tasks, leading to long wait times and a strained brand image. To address this, the company turned to vendor WotNot to implement an automated conversational solution.

WotNot designed and deployed a tailored chatbot to handle inquiries across multiple categories, including product searches, bulk orders, and after-sales support. The solution streamlined the process for customers to find products and get instant help, while all conversations were tracked and escalated to the appropriate departments. This implementation by WotNot delivered substantial results for the customer, handling 415,000 chats, generating 8,500 leads, and saving an estimated 10,000 hours of manual work over 18 months.

Ozone

Amit Makkar

Assistant Marketing Manager