Case Study: Symphony achieves 50,000 qualified leads and faster customer support with WotNot

How Symphony limited generated 50,000 MQLs with WotNot

Symphony Limited, a world leader in evaporative air cooling, struggled to scale its customer support and sales query handling, especially during peak seasons. Their helplines were inundated, leading to delays in addressing issues ranging from product purchases to technical support. To address this, Chandradip Paitandi, Deputy General Manager of Marketing, sought a solution and chose to implement a chatbot from the vendor WotNot.

The WotNot team implemented a smart customer support and lead generation chatbot on Symphony's website. The bot handled queries, provided troubleshooting, generated qualified leads, and created service tickets, integrating with Symphony's internal systems. This solution generated over 50,000 leads and created a sales pipeline of $3.2 million. It also saved 7,000 hours of support time and solved 40% of queries automatically, significantly reducing response times and operational costs for the customer.

Symphony

Chandradip Paitandi

DGM - Marketing