Case Study: Grewal Eye Institute boosts appointment bookings with WotNot

Grewal Eye Institute achieves 25% chat-to-appointment rate with WotNot

Grewal Eye Institute, a growing eye care center, faced a challenge with a high volume of patient inquiries overwhelming their front-desk staff. This led to long patient wait times and diverted resources from in-clinic care. They sought a digital solution to handle real-time inquiries about doctor availability and appointment scheduling through channels like WhatsApp and their website.

WotNot implemented a custom chatbot integrated across WhatsApp and the institute's website. This solution allowed patients to check doctor availability and book appointments instantly without calling. The results for Grewal Eye Institute were significant, including a 25% chat-to-appointment conversion rate, over 1,600 appointments booked, and $618K in pipeline revenue, achieving a 675% ROI for WotNot's automation platform.

Grewal Eye Institute