Case Study: Escalon Services slashes turnaround time with WotNot

Escalon Services uses smart AI chatbots to improve its CX

Escalon Services, a professional services firm, faced a challenge with customer support scalability. As the company grew rapidly, its clients had to email or call for custom reports, leading to a high turnaround time and a poor customer experience. This prompted them to seek a solution from the vendor, WotNot.

WotNot implemented an AI-based chatbot solution on Escalon's platform. The bot was trained on FAQs and integrated with Quickbooks to provide dynamic data. Using natural language processing, it could understand various customer queries, drastically reducing the turnaround time for answers from hours or days to mere seconds. This solution saved an estimated 18,000 hours, improved CSAT by 30%, and slashed the daily inflow of support tickets.

Escalon Services

Ruby Sahiwal

Chairman