Case Study: Escalon Services slashes turnaround time with WotNot

Escalon Services slashes turnaround time to seconds with WotNot

Escalon Services, a professional services firm providing essential back-office support, was facing a significant customer experience challenge due to its rapid growth. Their clients needed a way to request custom reports and drill down into their data, but the only options were to email or call the support team, resulting in a high turnaround time and poor service. To address this, they turned to the vendor WotNot for an AI-based chatbot solution.

WotNot implemented an in-app support bot that uses natural language processing to understand client queries and fetch dynamic data directly from integrated systems like Quickbooks. This solution slashed the turnaround time for answers from hours or days to mere seconds. The results included a major reduction in support tickets, the saving of over 9,375 man-hours, and an increased handling capacity for the support team.

Escalon Services