Case Study: Tata Steel achieves 80% lower safety reporting friction with Worxwide Consulting UX design

Tata Steel cuts safety reporting friction by 80% with Worxwide Consulting

Worxwide Consulting provided UX Design services to Tata Steel, one of the world's largest steel producers. The client faced significant challenges with its bespoke safety incident management platform, which was unintuitive and created high cognitive load for its 32,000+ frontline employees and supervisors. This resulted in suppressed adoption, reduced reporting quality, and compliance risks across its Indian manufacturing plants.

Worxwide redesigned the platform's user experience based on extensive behavioral research. The solution introduced a simplified three-step architecture and personalized dashboards. This resulted in an 80% reduction in user friction and a 50% faster incident reporting time, which improved the overall safety reporting culture and platform adoption for Tata Steel.

Tata Steel