Case Study: HK Express achieves 39% improvement in transaction acceptance rates with Worldpay

Worldpay provides outstanding care and support to help HK Express acquire in a number of currencies smoothly

HK Express, Hong Kong’s first low‑cost carrier, needed a payments partner that could offer a wide choice of transaction currencies, deep airline-sector experience and pre-existing integrations with key partners to reduce checkout abandonment and support market expansion.

Worldpay provided acquiring and gateway services, broad currency coverage and dedicated airline teams in Singapore and London to enable smooth integrations and 24/7 sector-specific support. As a result, HK Express’s transaction acceptance rates improved by 39%, increasing legitimate bookings and helping fuel the carrier’s international growth.

HK Express

Simon Gu

General Manager, Finance & Legal