Case Study: VGW achieves exponential player growth and optimized payments with Worldpay

Worldpay helps online gaming business win new players

VGW is a North American social gaming operator behind popular sites Chumba and Global Poker. Rapid player growth exposed weaknesses in their payments stack: heavy reliance on eWallets meant high acquisition and currency conversion fees, limited transaction data, and chargeback exposure — all driving up costs and masking fraud risk. VGW needed lower costs and better data to protect revenue and support growth.

Worldpay provided a full payments suite — gateway and card acquiring, fraud protection, alternative methods (including Amex), global payouts via Bankout, and enhanced transaction insight through Pazien. Better data improved fraud detection and reduced losses, wider payment choice cut abandonments, and fast global payouts raised customer satisfaction. Ongoing optimization and support delivered strong ROI, helped VGW scale rapidly, and set the pair on a roadmap for global expansion.

VGW

Chris Koch

Chief Financial Officer