Case Study: Crab Manor Hotel achieves faster, more secure card payments and simpler reconciliation with Worldpay

Worldpay backs Crab Manor Hotel for quick, secure card payments

Crab Manor Hotel, part of Kymel Trading Ltd near Thirsk, is a growing boutique hotel and restaurant that had relied on cash and cheques, which caused slow processing, risk of bounced payments and time-consuming reconciliation. Management wanted to stop accepting cheques, offer card payments across the site (including mail and telephone orders), speed up reconciliation and improve customer service and sales.

They chose Worldpay for low rates, mobile Chip & PIN terminals (six devices connecting by Bluetooth to a hub), and a secure mail/telephone order portal. Transactions are authorised immediately and settled to the business account in four days, cards and multiple currencies are accepted, and 24/7 support is provided. The result: simpler end-of-day reconciliation, lower fraud exposure and better PCI compliance, faster and more convenient payments for guests and staff, and increased sales with plans to add online booking and payments.

Crab Manor Hotel

Lynda Miller

Administration Manager