Case Study: Viva Aerobús achieves over 40% increase in payment acceptance with Worldpay

VivaAerobus and Worldpay a partnership for growth

Viva Aerobus, Mexico’s fast‑growing low‑cost airline, needed a payments partner to support rapid international expansion by increasing sales volume and improving acceptance of cross‑border transactions while preventing fraud. With a young fleet serving 37 destinations and ambitious growth targets, the airline required a solution that understood regional market nuances and could scale globally.

Viva partnered with Worldpay for its worldwide acquiring, cross‑border capabilities and regional support; Worldpay optimized international payment flows and acceptance. The change delivered more than a 40% increase in payment acceptance, a full return on investment within the first month of integration, and supported continued passenger growth (2.1 million carried in Q1 2018, up 30% year‑over‑year).

Viva Aerobús

Francisco Meléndez

Revenue Assurance, Fraud Prevention and Payments Manager