Case Study: Kobo achieves 95% reduction in chargebacks with Worldpay RiskGuardian

RiskGuardian cuts Kobo’s chargebacks by 95%

Kobo, the international eBook retailer, faced rising fraud and chargebacks that were eating into revenue, tying up resources, and limiting its ability to enter higher-risk markets. The company needed a fast, reliable way to reduce fraud exposure without slowing sales or adding staff.

Kobo implemented Worldpay’s RiskGuardian, which was quick to deploy and tuned by fraud experts with custom rules. Within weeks the solution cut chargebacks by 95%, boosted revenue and conversion rates, reduced fraud-handling costs, and gave Kobo the confidence to expand into new markets by accurately flagging or blocking risky transactions in real time.

Kobo