Case Study: Heine Brothers and Gusto achieve faster, more nimble operations with Worldpay

Heine Brothers and Gusto - Customer Case Study

Heine Brothers’, a Louisville-based independent coffeehouse founded in 1994 with 13 storefronts, a mobile Airstream espresso bar and nearly 240 employees, faced operational strain from a legacy point-of-sale system that required manual, location-by-location updates to prices, menus and promotions. The clunky process slowed service and made it difficult to stay competitive and responsive to customers and the community.

Heine Brothers’ moved to Gusto’s cloud-based POS, integrated with Vantiv/Worldpay for faster payments and with the company’s loyalty app, giving a single point to manage menu, pricing, discounts and conversational ordering at all locations. The change made the business more nimble, sped transactions, simplified operations and let staff focus on customer relationships and community initiatives, enabling growth that fits the company’s goals.

Heine Brothers and Gusto

Mike Mays

Co-Founder