Mangos Agency - Customer Case Study

Situation “Several years ago we recognized that speeding our response to clients represented a competitive advantage – both in the retention of current relationships and the generation of new business. The quality of our work was not an issue, but we knew that our clients were interested in faster, more cost-efficient ways to work with us. This was particularly true of our clients based in Europe who were 6 to 7 hours ahead of us and needed a way to review work when our office was closed.” Problem to be solved Enhance client satisfaction and increase agency income. Action The adoption of the collaboration extranet WorkZone. Results “WorkZone represented a win on two fronts – our cost of service was reduced and client satisfaction improved as a result of their ability to gain access to all documents in a structured environment, with everything organized and presented in project folders. In addition, the automated posting alerts, recorded comments, and time/date stamped approvals had a positive impact on the agency’s income by improving the reporting process, resulting in fewer misunderstandings and better records. WorkZone formed the backbone of the process restructuring by providing a reliable platform for the organization and presentation of documents, and the automation of the review and approval process.”