Case Study: Tampa General Hospital achieves better project intake and prioritization with Workzone

How Tampa General Hospital Transformed PMO with Workzone

Tampa General Hospital, a fast-growing academic health system, needed a better way to manage a high volume of IT and cross-department projects without overwhelming its team. Before Workzone, intake and prioritization were fragmented, everything felt urgent, and the nine-person PMO was stretched too thin, leading to burnout and a “just do it” culture.

With Workzone, Tampa General standardized project intake, tracking, reporting, and task-level capacity planning across IT and beyond. Workzone helped the hospital scale from 50 to 600 licenses, support 250+ projects in some departments, improve prioritization and workload balance, and get out of “survival mode” with better predictability, visibility, and team morale.

Tampa General Hospital

Brian Taylor

Director of Project and Portfolio Management