Case Study: Walker Environmental reduces time-to-solution and streamlines organics routing with WorkWave Route Manager APIs

WorkWave Route Manager APIs Help Walker Environmental’s Organics Collection and Recycling Operations Reduce Time-to-Solution.

Walker Environmental, a division of Walker Industries founded in 1887 that serves Ontario and Manitoba, operates landfills, composting and organics recycling facilities and haulage services. Facing the need to replace an in-house routing system, the company sought to boost efficiency in its Organics Collection and Recycling operations and free customer service representatives from solving day-to-day logistics so they could focus on customers.

By integrating WorkWave Route Manager APIs into their auto-routing system, Walker builds a 14-day routing baseline nightly, dynamically rebalances schedules for truck or staff changes, and applies quick single-route adjustments during shifts. The result is faster time-to-solution, more accurate and realistic routes, improved CSR productivity, better matching of demand to supply, and reliable technical support that reduced manual work and operational frustration.

Walker Environmental

Thierry Senecal

Software Developer