Case Study: Milkman achieves a 98% on-time arrival rate and higher customer satisfaction with WorkWave Route Manager

Providing Customers With Transparency and Control Over Deliveries Is Critical for Any Last Mile Business to Succeed

Milkman is a last-mile logistics provider founded in 2015 and operating across Italy that set out to offer white‑glove, customer‑centric delivery while scaling operations. Their challenge was to give customers transparency and control, reduce manual routing errors and customer service volume, and maintain reliable on‑time deliveries as demand grew.

They implemented WorkWave Route Manager to automate routing with flexible APIs and real‑time GPS, using Live ETAs to send alerts and let customers reschedule up until the driver parks. The solution delivered a 98% on‑time arrival rate, reduced customer service calls, reschedule requests and address issues, and increased delivery options, accurate ETAs, customer satisfaction and operational efficiency.

Milkman

Antonio Perini

Chief Executive Officer-Founder