Case Study: Phleetbo improves patient satisfaction and profitability with WorkWave Route Manager 360

Phleetbo improves patient satisfaction and cuts drive time with WorkWave Route Manager 360

Phleetbo, a mobile blood draw and laboratory services company, faced logistical challenges in efficiently routing its technicians to patient homes. Their previous software lacked real-time tracking, leading to inaccurate patient ETAs and an inability to effectively batch appointments, which hurt both customer satisfaction and profitability. To address this, they turned to vendor WorkWave and implemented its Route Manager 360 solution.

WorkWave's Route Manager 360 provided Phleetbo with true route optimization and real-time technician visibility. This allowed the company to schedule appointments more effectively, significantly reduce technician drive time, and provide patients with accurate ETAs via SMS alerts. The WorkWave solution led to increased profitability, simpler scheduling processes, and improved customer satisfaction.

Phleetbo