Case Study: PharmScript increases delivery efficiency with WorkWave Route Manager 360

PharmScript eliminates customer complaints with WorkWave Route Manager 360 across 24 states

PharmScript, a pharmacy services provider for long-term care facilities, faced a challenge in analyzing and ensuring the efficiency of its last-mile prescription deliveries via courier services. They needed an in-house tool to scrutinize routes and lower costs but encountered issues with the user interface and API of other software providers they tested. This led them to seek a solution from vendor WorkWave and its Route Manager 360 product.

By implementing WorkWave's Route Manager 360, PharmScript gained the ability to accurately project routes and delivery times. This provided deeper operational insight, allowing them to develop more efficient delivery options and anticipate changes. The measurable results included virtually eliminating customer complaints by providing accurate ETAs and gaining the capability to scrutinize courier proposals to lower delivery costs.

PharmScript