Case Study: Mattress Mart improves delivery efficiency and customer satisfaction with WorkWave RouteManager

Mattress Mart adds 5-10 stops per day with WorkWave

Mattress Mart, a Canadian mattress retailer, faced significant operational challenges due to its manual processes for planning 80-90 daily delivery routes across Ontario and the Maritimes. This inefficient system hindered their ability to meet delivery windows, coordinate a multifaceted delivery and pickup model, and provide real-time customer communication. To address these issues, they partnered with vendor WorkWave to implement its RouteManager last-mile delivery software.

By implementing WorkWave's RouteManager, Mattress Mart automated its route planning and customer communication. The solution provided customers with accurate, automated delivery time windows and status updates via text, which drastically improved transparency. This efficiency allowed drivers to make an extra 5-10 stops per day, reduced the operational overhead from manual tasks, and led to an overall improvement in customer satisfaction.

Mattress Mart