Case Study: Jefferson Council on Aging boosts meal deliveries with RouteManager by WorkWave

Jefferson Council on Aging boosts meal deliveries 36.4% with WorkWave

Jefferson Council on Aging, Inc. (JCOA), a non-profit organization serving seniors, faced challenges with a tedious and time-consuming routing system that struggled to handle a pandemic-driven influx of delivery requests. They needed an efficient alternative to manage mass quantities of routes and support future growth, leading them to seek a solution from vendor WorkWave and their RouteManager product.

By implementing WorkWave's RouteManager, JCOA gained control over their delivery process with a system that allowed for quick and easy route adjustments. The results included a 36.4% increase in daily meal deliveries, a dramatic reduction in complaints, and the ability for drivers to engage more meaningfully with customers. WorkWave's solution provided the efficiency and user-friendly experience necessary to significantly expand their services.

Jefferson Council on Aging, Inc