Case Study: Termio Pest Control achieves 80% fewer declined payments and $275K in uninterrupted cash flow with WorkWave Payments integrated into PestPac

How Termio Pest Control Improved Their Business With WorkWave Payments

Termio Pest Control, a growing pest, rodent and termite service operating across the Greater Dallas, Houston and Phoenix areas, faced scaling challenges around payment processing. Manually importing payments into PestPac and emailing customers with expiring cards consumed significant time and left room for errors—Termio routinely saw 200–280 declined payments during larger monthly billing cycles.

By adopting WorkWave Payments integrated directly into PestPac and using the Account Updater feature, Termio streamlined billing, enabled auto-pay for 91% of customers, and cut declined payments from expired cards by 80%. The change delivered roughly $275,000 in uninterrupted cash flow while reducing labor and human error associated with manual processing.

Termio Pest Control

Katie Wood

Director of Finance