Case Study: Central Carolina Air Conditioning achieves scalable, optimized field operations with WorkWave's ServMan

How ServMan Improved Efficiency For Central Carolina Air Conditioning

Central Carolina Air Conditioning, founded in 1967, is a full-service HVAC, plumbing and electrical contractor serving central North Carolina. As the company grew, it faced large volumes of incoming leads and complex scheduling needs across multiple departments, and needed an ERP that could organize data, optimize routes and support distinct workflows without degrading customer service.

They implemented ServMan by WorkWave with integrations including RouteManager, Slingshot, WorkWave Payments, ServMan Mobile and AWS hosting, customizing modules and reports to fit their processes. The solution automated reporting, optimized routes, enabled offline-capable mobile field work and in-field payments, and allowed Slingshot to handle peak call volume—letting them manage 800+ contacts in a weekend. Results include improved system performance, meaningful manager reports, higher technician productivity (including quoting and upselling in the field) and reduced inventory/expense issues.

Central Carolina Air Conditioning

Derek Barmer

Director of IT